Terms of Service

By creating an account or using Doxufy (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must stop using the Service immediately. You must be at least 18 years old (or the age of legal majority in your jurisdiction) to use the Service. By accepting these Terms, you represent and warrant that you meet this requirement and that you are authorized to enter into a binding agreement on behalf of yourself or the organization you represent. You may not use the Service if you are located in, under the control of, or a national or resident of a country subject to U.S. government sanctions or embargo (currently including Cuba, Iran, North Korea, Syria, and the Crimea region of Ukraine). You represent that you are not listed on any U.S. government prohibited-party list.

Doxufy is an electronic signature and document management platform that allows users to upload documents, define signature fields, send documents to recipients for signature, and collect legally binding electronic signatures. The Service is provided "as is" and availability may vary by region. Electronic signatures created through Doxufy are intended to comply with the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN), the Uniform Electronic Transactions Act (UETA), and the EU eIDAS Regulation where applicable. Doxufy does not provide legal advice. You are solely responsible for ensuring that electronic signatures are valid and enforceable for your specific use case and jurisdiction.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you become aware of any unauthorized use of your account. You may not share your account with any other person. Each user must have a unique email address. We may terminate accounts that violate this restriction. You agree to provide accurate, current, and complete information when creating your account and to keep it up to date.

You agree not to use the Service to: • Upload, send, or process documents that are fraudulent, forged, or intended to deceive any person; • Impersonate any person or entity or misrepresent your affiliation with any person or entity; • Collect signatures under false pretenses or without the genuine consent of the signer; • Violate any applicable federal, state, local, or international law or regulation; • Infringe any third party's intellectual property, privacy, publicity, or other rights; • Send unsolicited bulk messages (spam) through the Service; • Attempt to gain unauthorized access to any part of the Service, other accounts, or our infrastructure; • Reverse engineer, decompile, or attempt to extract the source code of the Service; • Use automated scripts, bots, or scrapers to access the Service; • Use the Service to develop, train, or improve any artificial intelligence or machine learning system that competes with or replicates the Service's functionality; • Benchmark the Service against competing products without our written consent; • Interfere with or disrupt the integrity or performance of the Service. We reserve the right to suspend or terminate accounts that violate these restrictions without prior notice.

You retain full ownership of all documents and content you upload to the Service ("Customer Data"). By uploading documents, you grant Doxufy a limited, non-exclusive, non-transferable licence solely to store, process, and transmit your documents as required to provide the Service. We do not claim any ownership rights in your documents. We may collect and use de-identified, aggregated usage data (such as feature usage statistics, performance metrics, and general usage patterns) to improve the Service, conduct industry analysis, and for other legitimate business purposes. This data will never identify you individually. If you provide us with suggestions, ideas, or feedback about the Service ("Feedback"), you grant us a perpetual, irrevocable, royalty-free licence to use and incorporate that Feedback into the Service without any obligation to you.

Doxufy generates a detailed audit trail for each signing event, including timestamps, IP addresses, email verifications, and document hashes. This audit trail is designed to provide evidence of signature validity and non-repudiation. Notwithstanding the foregoing, the legal validity of electronic signatures depends on the type of transaction, the applicable jurisdiction, and the specific requirements of the parties involved. Certain document types (such as wills, deeds, and certain regulated financial instruments) may require wet ink signatures or other specific formalities. You are solely responsible for determining whether the Service is appropriate for your use case and for complying with all applicable laws.

Free plan accounts are subject to usage limits as described on our Pricing page. We reserve the right to modify or discontinue free plan features at any time with reasonable notice. If we offer a free trial of a paid plan, any documents, configurations, or data you create during the trial may be permanently lost at the end of the trial period unless you (a) upgrade to a paid subscription before the trial ends, or (b) export your data before the trial ends. We strongly recommend exporting your data if you do not intend to subscribe.

Paid plans are billed monthly or annually as selected at checkout. All subscription fees are charged in advance. By completing a purchase, you authorize us to charge your payment method for the subscription fee, applicable taxes, and any other charges incurred under your plan. Auto-renewal: Your subscription will automatically renew at the end of each billing period (monthly or annual) unless you cancel at least five (5) business days before the renewal date. You can cancel from the Settings page in your account at any time. Annual plan refund policy: If you purchase an annual plan and cancel within the first thirty (30) days of your initial subscription term, you may request a refund by emailing [email protected]. We will consider such requests in good faith. Refunds are not available after the 30-day window, or if records show substantial use of the Service during that period. Monthly plans: Monthly subscriptions are non-refundable for the current billing period. You will retain access until the end of the period in which you cancel. Taxes: All prices are exclusive of applicable taxes. We will add any required taxes to your invoice. Fair use: Plans described as "unlimited" are subject to reasonable use. We reserve the right to contact you if your usage materially exceeds normal patterns and, if necessary, to upgrade your plan or limit your usage after providing notice.

Both parties agree to keep the other's confidential information confidential and to use it only as necessary to perform obligations under these Terms. Confidential information does not include information that is publicly known, independently developed, or rightfully received from a third party without restriction. Your Customer Data is treated as confidential. We will not access your documents except as required to provide the Service, respond to support requests, comply with legal obligations, or investigate violations of these Terms.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DOXUFY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. DOXUFY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED. You are solely responsible for any damage resulting from your use of the Service and for ensuring that e-signatures are valid for your jurisdiction and use case.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOXUFY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF DOXUFY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. DOXUFY'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO DOXUFY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100). The limitations in this section reflect a reasonable allocation of risk between the parties and are a fundamental element of the basis of the bargain between us. Some jurisdictions do not allow certain limitations on implied warranties or liability, so the above limitations may not apply to you.

You agree to defend, indemnify, and hold harmless Doxufy and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or third-party right; or (d) any documents, data, or content you upload or send through the Service.

Doxufy respects intellectual property rights. If you believe that content accessible through the Service infringes your copyright, you may submit a DMCA notice to our designated agent at: [email protected]. Your notice must include: (1) identification of the copyrighted work claimed to be infringed; (2) identification of the infringing material and its location on the Service; (3) your contact information; (4) a statement of good faith belief that the use is not authorized; (5) a statement under penalty of perjury that the information is accurate and you are the copyright owner or authorized agent; and (6) your signature (physical or electronic). We will respond to valid DMCA notices in accordance with applicable law and may terminate accounts of repeat infringers.

Informal resolution: Before initiating any formal dispute, you agree to contact us at [email protected] and provide a written description of the dispute. We will make reasonable efforts to resolve the issue informally within thirty (30) days. Binding arbitration: If informal resolution fails, any dispute arising out of or relating to these Terms or your use of the Service shall be resolved by binding arbitration administered by JAMS in accordance with its then-current Streamlined Arbitration Rules for claims under $250,000, or Comprehensive Rules for claims over $250,000. The arbitration will take place in San Francisco, California, or via videoconference. Class action waiver: YOU AND DOXUFY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Exceptions: Either party may seek injunctive or other equitable relief from a court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm. This section does not apply to users who are consumers residing in jurisdictions where mandatory arbitration of consumer disputes is prohibited by law.

These Terms remain in effect while you use the Service. You may terminate your account at any time from the Settings page or by emailing [email protected]. We may suspend or terminate your access to the Service immediately if you violate these Terms, if continued access creates legal or security risk, or for any other reason with reasonable notice where practicable. Upon termination, your right to use the Service ends immediately. Sections 4, 5, 10, 11, 12, 14, and 16 survive termination. We will retain your data for a limited period to allow export, after which it will be deleted in accordance with our Privacy Policy.

Governing law: These Terms are governed by the laws of the State of California, USA, without regard to conflict of law principles. Changes to Terms: We may update these Terms at any time. We will notify you of material changes by email at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. Entire agreement: These Terms, together with our Privacy Policy and any additional terms applicable to specific features, constitute the entire agreement between you and Doxufy regarding the Service and supersede all prior agreements. Severability: If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force. Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce it in the future. Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets. Contact: For legal inquiries, contact us at [email protected] or Doxufy, Inc., San Francisco, CA, USA.